From 274ef504c3f79771efd9d924c378f906b52292bc Mon Sep 17 00:00:00 2001 From: Syauqy Nurul Aziz Date: Wed, 26 Jun 2019 00:25:31 +0700 Subject: [PATCH] Add new details and links to CJM (#31088) --- .../product-design/customer-journey-maps/index.md | 9 ++++----- 1 file changed, 4 insertions(+), 5 deletions(-) diff --git a/guide/english/product-design/customer-journey-maps/index.md b/guide/english/product-design/customer-journey-maps/index.md index bbe0eec4b8..5bba4ac8cb 100644 --- a/guide/english/product-design/customer-journey-maps/index.md +++ b/guide/english/product-design/customer-journey-maps/index.md @@ -3,12 +3,11 @@ title: Customer Journey Maps --- ## Customer Journey Maps -This is a stub. Help our community expand it. +Customer journey map is a story designed to provide insights into the customer’s journey. A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship. -This quick style guide will help ensure your pull request gets accepted. - - +![Customer journey map example](https://s3.amazonaws.com/static.written.com/1-broadband-provider-journey-opt1518709405.jpg "Customer journey map example") #### More Information: - +- [How to Create an Effective Customer Journey Map] (https://blog.hubspot.com/service/customer-journey-map) +- [Customer Journey Mapping: Everything You Need to Know] (https://www.sailthru.com/marketing-blog/written-customer-journey-mapping-need-to-know/) - [When and How to Create Customer Journey Maps by The Nielsen Norman Group](https://www.nngroup.com/articles/customer-journey-mapping/)