From 37065fb4aaff129409b44f14ef16086bed374808 Mon Sep 17 00:00:00 2001 From: deramsey Date: Tue, 30 Oct 2018 20:39:11 -0400 Subject: [PATCH] Expand stub for User Experience Research: Defining the problem (#20360) --- .../user-experience-research/defining-the-problem/index.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/guide/english/user-experience-research/defining-the-problem/index.md b/guide/english/user-experience-research/defining-the-problem/index.md index 310f2922dd..426bb57fad 100644 --- a/guide/english/user-experience-research/defining-the-problem/index.md +++ b/guide/english/user-experience-research/defining-the-problem/index.md @@ -2,6 +2,8 @@ title: Defining the Problem --- ## Defining the Problem +In defining the problem, we’re determining the root cause of what inhibits our users from completing the desired goals. It’s important to note that what a client or individual thinks the problem is and what the problem actually is, could be very different. Often, the client is too close to the issue or too fixated on another, unrelated issue. Research, at this phase, is critical to realizing the actual problem. +That is not to say, however, that the client should be ignored in the process. The client’s view of the problem should be considered and examined in a serious manner. However, it is just one viewpoint of the problem at hand. This is a stub. Help our community expand it.