Add article by The Nielsen Norman Group (#26524)
* Add article by The Nielsen Norman Group * Add link formatting
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@ -11,5 +11,4 @@ This is a stub. <a href='https://github.com/freecodecamp/guides/tree/master/src/
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#### More Information:
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<!-- Please add any articles you think might be helpful to read before writing the article -->
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<!-- Please add any articles you think might be helpful to read before writing the article -->
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- [When and How to Create Customer Journey Maps by The Nielsen Norman Group](https://www.nngroup.com/articles/customer-journey-mapping/)
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