From 923ba821a0fe2ba374f717451762e7a6195cc527 Mon Sep 17 00:00:00 2001 From: Pratyush Raj Date: Fri, 28 Jun 2019 12:42:11 +0530 Subject: [PATCH] index1.md (#33480) * index1.md * fix: removed stub info * fix: added More Information header back --- guide/english/agile/kano-analysis/index.md | 19 ++++++++++++++----- 1 file changed, 14 insertions(+), 5 deletions(-) diff --git a/guide/english/agile/kano-analysis/index.md b/guide/english/agile/kano-analysis/index.md index 59a2552109..c4184d60c6 100644 --- a/guide/english/agile/kano-analysis/index.md +++ b/guide/english/agile/kano-analysis/index.md @@ -1,15 +1,24 @@ --- title: Kano Analysis --- + ## Kano Analysis -This is a stub. Help our community expand it. +Kano Model was put forth by Professor Noriaki Kano, professor of quality management at the Tokyo University of Science and a consultant in the field of quality management. -This quick style guide will help ensure your pull request gets accepted. +Kano Model is basically a theory for product development and customer satisfaction. This model classifies the customer preferences into 5 different categories. These are as follows- - +1)**Must be Quality** - It covers all those features of a product that a customer expects and takes it as obvious that they will be present in the product of a particular type. -#### More Information: - +2)**One-dimensional Quality** - It covers all those features of a product that is responsible for making or breaking a deal for any organization i.e. those features which if provided will surely make a customer happy or else if not present can also lead to customer dissatisfaction. + +3)**Attractive Quality** - It includes those features that are put in the product to attract a customer towards the product. If present, will lead to customer satisfaction and if not, it doesn't make any difference on customer's feeling i.e. they won't be dissatisfied. + +4)**Indifferent Quality** - It includes those features that doesn't make any changes to customer's feeling i.e. they are not related to customer satisfaction or dissatisfaction. + +5)**Reverse Quality** - It includes those features which if added can sometimes cause a reverse effect. For ex - If a feature phone has been given some complicated technical features then that can act as a reverse quality for it because a feature phone user prefers such a type of phone because of its simplicity to operate. +So, Kano Analysis is based on the Kano model and focuses on analyzing the requirements of the customer base being targeted based on the above categories. + +### More Information