gaspersic/freeCodeCamp
1
0
Fork 0
Code Issues Pull Requests Projects Releases Wiki Activity

Fixed typographical errors in lines 7 and 8 (#25503)

Browse Source
This commit is contained in:
jonmoon74
2018-12-21 00:57:32 +00:00
committed by Manish Giri
parent 6cd3ba0713
commit d16598aae1
1 changed files with 2 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files

4
guide/english/user-experience-design/customer-journey-map/index.md
View File

@ -4,8 +4,8 @@ title: Customer Journey Map
## Customer Journey Map
A customer journey map explains the potential trayectory of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship.
It may focus on a particular part of the trayectory or give an overview of the entire experience. What it always does is identify key interactions that the customer has with the organization. It talks about the user’s feelings, motivations and questions for each of these touchpoints.
A customer journey map explains the potential trajectory of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship.
It may focus on a particular part of the trajectory or give an overview of the entire experience. What it always does is identify key interactions that the customer has with the organization. It talks about the user’s feelings, motivations and questions for each of these touchpoints.
It often provides a sense of the customer’s greater motivation. What do they wish to achieve, and what are their expectations of the organization?
A customer journey map takes many forms but typically appears as some type of infographics. Whatever its form, the goal is the same: to teach organizations more about their customers.