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Add new details and links to CJM (#31088)

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Syauqy Nurul Aziz
2019-06-26 00:25:31 +07:00
committed by Randell Dawson
parent 2ff2b82d51
commit 274ef504c3
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guide/english/product-design/customer-journey-maps/index.md
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@ -3,12 +3,11 @@ title: Customer Journey Maps
---
## Customer Journey Maps
This is a stub. <a href='https://github.com/freecodecamp/guides/tree/master/src/pages/product-design/customer-journey-maps/index.md' target='_blank' rel='nofollow'>Help our community expand it</a>.
Customer journey map is a story designed to provide insights into the customer’s journey. A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship.
<a href='https://github.com/freecodecamp/guides/blob/master/README.md' target='_blank' rel='nofollow'>This quick style guide will help ensure your pull request gets accepted</a>.
<!-- The article goes here, in GitHub-flavored Markdown. Feel free to add YouTube videos, images, and CodePen/JSBin embeds -->
![Customer journey map example](https://s3.amazonaws.com/static.written.com/1-broadband-provider-journey-opt1518709405.jpg "Customer journey map example")
#### More Information:
<!-- Please add any articles you think might be helpful to read before writing the article -->
- [How to Create an Effective Customer Journey Map] (https://blog.hubspot.com/service/customer-journey-map)
- [Customer Journey Mapping: Everything You Need to Know] (https://www.sailthru.com/marketing-blog/written-customer-journey-mapping-need-to-know/)
- [When and How to Create Customer Journey Maps by The Nielsen Norman Group](https://www.nngroup.com/articles/customer-journey-mapping/)